Silicon Valley Has An Empathy Problem

“Silicon Valley’s biggest failing is not poor marketing of its products, or follow-through on promises, but, rather, the distinct lack of empathy for those whose lives are disturbed by its technological wizardry.”

It’s not that major tech companies like Facebook don’t do things to improve the world — it’s that they’re not currently in touch with the needs of everybody.

This New Yorker column from Om Malik calls out Silicon Valley for its lack of empathy and in particular its lack of effort to better understand the impact its products have on many people and their livelihoods.