How To Have A Difficult Conversation

“During difficult conversations, it’s important to be extremely concise. Aim to describe your observations, feelings, needs and requests in less than 40 words. Using more words suggests you’re justifying your needs, and this decreases their power.”

Your willingness and ability to engage in a tough conversation can make a huge difference in your work, company, or life.

Dave Bailey explains how to have a difficult conversation including the importance of recognizing the difference between observations and evaluations, emotions and thoughts, and needs and strategies.

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