“The purpose of the 5 whys isn’t to place blame, but rather to uncover the root cause of why something unexpected occurred. Additionally, it helps a team create small, incremental steps so that the same issue doesn’t happen again.”
You can’t solve a problem until you understand its cause.
Buffer created its five whys process to help determine that and explains how you can use the system to solve problems in your company, work, or life.
The process involves meeting with anybody involved in the issue and collectively answering a series of five why questions to uncover the root of the problem and its potential solutions.